Charnwood Borough Council (202215660)
The complaint is about the landlord’s handling of the resident’s decision to terminate his tenancy due to concerns about antisocial behaviour (ASB) and damp and mould at the property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202128331)
The complaint is about: The landlord’s handling of the resident’s enquiries in relation to the sale of her property. The landlord’s complaint handling.
GreenSquareAccord Limited (202209533)
The complaint is about the landlord’s response to: Repairs to the lounge ceiling following a leak from a neighbour’s bathroom that occurred in 2019. Requests for the reimbursement/replacement of wallpaper which was reported to have been damaged when ceiling repairs were completed in 2019. The resident’s request for compensation for furniture that was damaged by the leak in 2019. The resident’s reports of possible subsidence affecting the rear garden. The resident’s reports of overgrown trees affecting the rear garden. The resident’s reports of a wasp infestation. This report also looks at the landlord’s handling of the resident’s complaints.
Hyde Housing Association Limited (202219192)
The complaint is about the landlord’s handling of: the resident’s concerns about the provision of parking control; and the resident’s complaint.
Innisfree Housing Association Limited (202127950)
The complaint is about: The landlord’s handling of the resident’s reports of nuisance and antisocial behaviour (ASB) following its decision to allow neighbours to keep dogs in their property. The landlord’s handling of allegations of ASB made against the resident. The landlord’s response to the resident’s concerns about its decision to ban BBQs in the communal area and her request for a safe area to be identified. The landlord’s response to the resident’s request for a key to the main entrance door of an attached block within the scheme. The landlord’s handling of the associated complaint.
Lambeth Council (202203297)
The complaint is about: The landlord’s handling of various repairs to the property. The landlord’s complaint handling.
Optivo (now Southern Housing) (202229415)
The complaint is about the landlord’s handling of essential works to remove and control mould in the property This Service has also considered the landlord’s complaint handling and record keeping.
Silva Homes Limited (202224990)
The complaint is about the landlord’s handling of the resident’s queries about service charges.
The Guinness Partnership Limited (202216904)
The complaint is about the landlord’s response to: The resident’s reports of a bed bug infestation ; Concerns the resident raised about the housing scheme’s letting criteria; The resident’s reports of antisocial behaviour (ASB). This report will also look at the landlord’s: Complaint handling; Record keeping.
Wigan Metropolitan Borough Council (202126740)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated formal complaint.