Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Leeds City Council (202215437)

The complaint is about: The landlord’s handling of the resident’s reports of repairs and a pest infestation. The landlord’s handling of the resident’s decant. The landlord’s complaint handling.

Notting Hill Genesis (NHG) (202302192)

The complaint is about the landlord’s offer of compensation in relation to its handling of the: Works required to the resident’s front door. Formal complaint.

Notting Hill Genesis (NHG) (202307053)

The complaint is about the landlord’s response to: A request for revised service charges. Reports of subsidence of the boundary wall. Reports of mould in the property. The associated complaint.

Nottingham Community Housing Association Limited (202221893)

The complaint is about the landlord’s response to the resident’s reports of a leak.

Paragon Asra Housing Limited (202312109)

The complaint is about the landlord’s handling of the resident’s: Reports about his water supply. Formal complaint.

Sanctuary Housing Association (202218569)

This complaint is about the landlord’s handling of: The resident’s concerns about her boiler. The associated complaint.

Sanctuary Housing Association (202230980)

The complaint is about: The resident’s reports of issues with: The windows and front door. The storage heaters. The bathroom. The landlord’s handling of the associated complaint.

Southern Housing Group Limited (202223653)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

Stonewater Limited (202214298)

The complaint is about the landlord’s: Response to reports of leaks causing damp and mould. Handling of the associated complaint.

Together Housing Association Limited (202320354)

The complaint is about the landlord’s handling of the applicant’s: Application for a property. Associated complaints.