Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Southern Housing (202227417)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of required repairs. Complaint. The Ombudsman has also considered the landlord’s record keeping.

Your Housing Limited (202318849)

The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould and associated repairs. Associated formal complaint.

Peabody Trust (202212871)

The complaint is about: The landlord’s handling of repairs to the communal doors and lifts. The associated complaint handling.

Rochdale Boroughwide Housing Limited (202300028)

The complaint is about the landlord’s response to the resident’s service charge query.

Lambeth and Southwark Housing Association Limited (202114084)

The complaint is about the landlord’s handling of: Attempts to carry out a gas safety inspection. Repairs to the property.

Cottsway Housing Association Limited (202303404)

The complaint is about the landlord’s refusal to install the resident’s preferred choice of flooring.

Incommunities Limited (202233186)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour.

London Borough of Hackney (202315642)

The complaint is about: The landlord’s response to reports of antisocial behaviour. The landlord’s response to reports of damp and mould. The landlord’s handling of the resident’s application for a managed transfer via the exceptional case panel. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

Halton Housing (202310172)

The complaint is about the landlord’s: Handling of the resident’s reports of defects. Complaint handling.

Manchester City Council (202301791)

The complaint is about the landlord’s: handling of reports of damp and mould in the resident’s property. complaint handling.