All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202010251 Derwent Housing Association Limited 15 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint concerns the landlord's handling of a reference request for the resident’s housing application for a property with another landlord.
The complaint is about the landlord’s handling of the resident’s reports of problems with the heating system in the property.
The complaint is about: The landlord’s handling of the administration of the resident’s rent account. The landlord’s complaint handling.
The complaint is about the landlords handling of the resident’s reports concerning toilet repair issues.
The complaint is about the landlord’s handling of the resident’s reports of issues concerning drainage and flooding in the property’s rear garden.
The complaint is about: The landlord’s handling of repairs at the property, specifically, repairs to the intercom. roof and bath taps and bathroom sink. The landlord’s handling of the complaint. The landlord’s handling of a transfer request. The level of rent and rent increase.
The complaint is about the landlord’s handling of repairs to the resident’s roof and her reports of damp and mould.
The complaint is about the level of rent at the property.
The complaint is about the landlords: Handling of the resident’s request to purchase her property. Complaint handling.