All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of restorative works at the resident’s property, following a water leak. The landlord’s handling of asbestos identified at the resident’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
REPORT COMPLAINT 202006770 Harlow District Council 21 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint concerns the landlord’s: response to the resident’s reports of an operative causing damage to her property. response to the resident’s reports of operatives attending without prior notice, having a master key to the property and gaining access when the resident was not there. Complaint handling.
The resident’s complaint is about the landlord’s handling of her complaint about Anti Social Behaviour (“ASB”).
The complaint is about the level of compensation the landlord offered in relation to its handling of the sale of the property.
The complaint is about the landlord’s handling of window repairs at the property. The Ombudsman has also investigated the landlord’s record keeping.
The complaint is about the landlord’s response to the resident’s concerns about staff conduct. The Ombudsman has also investigated the landlord’s response to the incident that occurred outside the resident’s property.
The resident’s complaint is about the landlord’s decision not to install a hand basin in the bathroom of the property.
The complaint is about the landlords’ handling of the residents’ concerns about the condition of the kitchen including the lack of heating.
The complaint is about the landlord’s response to the resident’s report of a leak at the property.