Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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9	10	11	12	13	14	15
16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Torus62 Limited (202017501)

The complaint is regarding the landlord’s decision to remove three trees from the resident’s property.

Wandle Housing Association Limited (202110380)

The complaint is about the landlord’s handling of a leak into the resident’s property.

Wandle Housing Association Limited (202112199)

The complaint is about the landlord’s handling of a repair to a leak into the kitchen.

Clarion Housing Association Limited (202103104)

The complaint concerns information provided by the landlord relating to car parking outside the resident’s property.

Places for People Homes Limited (202111255)

The complaint is about the landlord's handling of the resident's reports of damp and mould in his property.

Aster Group Limited (202108508)

The complaint is about the landlord’s handling of the resident’s reports of multiple defects in her new-build home.

Clarion Housing Association Limited (202102695)

The complaint concerns the landlord’s handling of: The resident’s reports of a pest infestation in his property. The associated formal complaint.

Clarion Housing Association Limited (202110164)

The complaint is about the landlord’s handling of: boiler repairs at the resident’s property. The associated complaint.

Gentoo Group Limited (202101116)

The complaint is regarding the landlord’s: Handling of the resident’s repairs reports. Response to the resident’s concerns over the price of her energy bills.

London & Quadrant Housing Trust (202017368)

The complaint is about the landlord’s handling of: The landlord for its handling of the resident’s reports of damp. The associated complaint.