Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Peabody Trust (202013016)

The complaint is about the landlord’s response to a dispute from the Resident’s Association concerning the cost of major works.

Peabody Trust (202014635)

The complaint is about the landlord’s response to the resident’s reports about leaks and blockages at the property.

Platform Housing Group Limited (202114386)

The complaint is about the landlord’s response to the resident’s request for it to make improvements to his kitchen.

Rochdale Boroughwide Housing Limited (202104684)

The complaint is about the landlord’s handling of water damage in the resident’s property.

Royal Borough of Kensington and Chelsea (202112145)

The complaint is about the landlord’s response to the resident’s report of a flood at his property.

Royal Borough of Kensington and Chelsea (202118063)

This complaint is about the landlord’s response to an incident where the resident was trapped in the communal lift.

Sage Housing Limited (201914513)

The complaint is about the landlord’s: response to the resident’s concerns about the administration of her rent account. handling of the resident’s formal complaint about the above matter. decision to apply to court to seek possession of the property.

Shepherds Bush Housing Association Limited (202100875)

The complaint concerns: The landlord’s handling of the resident’s transfer application and request for priority banding on medical grounds. The landlord’s handling of an internal transfer. The landlord’s response to concerns about fire safety at the property. The landlord’s response to the resident’s reports of antisocial behaviour. The landlord’s complaint handling.

Somerset West and Taunton Council (202109103)

The complaint is about the landlord’s handling of the resident’s requests for insurance information and her reports of antisocial behaviour.

Southampton City Council (201915276)

The complaint is about the landlord’s response to the resident’s reports of: Water ingress in the loft at the property. The landlord’s complaints handling.