Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Islington and Shoreditch Housing Association Limited (202229316)

The complaint is about the landlord’s: Handling of repairs to a communal lift. Complaint handling.

Midland Heart Limited (202300818)

The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour caused by a neighbour. Allegations regarding the conduct of a member of staff.

Stonewater Limited (202301443)

The complaint is about the landlord’s: response to the resident’s reports of a faulty heating system and its subsequent handling of repairs; complaint handling, including the level of compensation offered.

Torus62 Limited (202220173)

The complaint is about the landlord’s handling of repairs at the property.

Vivid Housing Limited (202222069)

This complaint is about the landlord's handling of reports of damp and mould within the resident’s home.

Anchor Hanover Group (202210360)

The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour. Complaint handling.

Camden Council (202229706)

The complaint is about the landlord’s response to the resident’s: Request for a window repair. Reports of damp and mould. Complaint.

Great Places Housing Association (202302611)

The complaint is about: the landlord’s handling of rent increases to the resident’s garage. The landlord’s handling of repairs to the garage.

Hammersmith and Fulham Council (202305491)

The complaint is about: The landlord’s administration of the resident’s rent account and the build-up of rent arrears.

Lambeth Council (202123105)

The complaint is about the landlord’s response to the resident’s: Reports of a repair to the property roof leading to damp. Reports of repairs to the windows. Related complaint.