Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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A2Dominion Housing Group Limited (202110110)

The complaint is about the landlord’s response to the resident’s reports of a lack of top soil in his front and back garden, and his requests for compensation.

Abri Group Limited (202114840)

The complaint concerns how the landlord responded to the resident’s reports of inappropriate conduct by a staff member.

B3 Living Limited (202110317)

The complaint is about the landlord's response to the resident's report of flies and bad odour from her neighbour’s property.

Clarion Housing Association Limited (202110192)

The complaint is about the landlord’s handling of a kitchen unit replacement.

Optivo (202104585)

The complaint is about: The landlord's response to reports of rubbish left in the communal areas, which caused an infestation of flies.

Orbit Housing Association Limited (202114041)

The complaint concerns the resident’s liability to pay service charges for communal spaces.

Raven Housing Trust Limited (202103966)

The complaint is about the landlord’s response to the resident’s concerns about antisocial behaviour (ASB) from his neighbour.

Sanctuary Housing Association (202101582)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request to transfer properties. Associated complaint.

Thames Valley Housing Association Limited (202017502)

The complaint is about the landlord’s handling of: The resident’s request for it to alter her kitchen units. The associated complaint.

Haringey Council (202102332)

The complaint is about the landlord’s response to the resident’s repairs reports about a bathroom ‘pod’ extension to the property.