Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Sovereign Housing Association Limited (202016492)

The complaint is about the landlord’s response to the resident's concerns regarding storage of his bicycles in communal areas of his building.

Brent Council (202121014)

The complaint concerns the landlord’s repairing obligations under the tenancy agreement.

East Devon District Council (202114420)

The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen prior to her occupation of the property. The landlord’s complaints handling.

Haringey Council (202124996)

The complaint concerns the Council’s assessment of the resident’s housing application.

Hyde Housing Association Limited (202100147)

The complaint is about:

Metropolitan Thames Valley Housing (202111975)

The complaint is about the landlord’s handling of: The resident's reports of an incident involving a member of the landlord’s staff. The associated complaint.

Stoke-on-Trent City Council (202015689)

This complaint is about the landlord’s handling of roof repairs. The Ombudsman has also investigated the landlord’s complaint handling and record keeping.

Plus Dane Housing Limited (202105871)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance by a neighbour.

Wiltshire Council (202106981)

The complaint is about the landlord's response to: repairs to the care-line pull cord system in the resident’s property. the resident's request to opt out of paying towards this system.

A2Dominion Housing Group Limited (202107344)

The complaint is about: The resident’s dispute of the accuracy of her service charges. The landlord’s handling of the resident’s service charge enquiries.