Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Brent Council (202008458)

This complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB) by her neighbours. The resident's request to be rehoused.

Hackney Council (202008118)

The complaint is about the landlord’s handling of: A leak from the bathroom. A leak from the neighbour’s property.

Hackney Council (202103426)

The resident’s complaint is about the landlord’s response to her reports of noise transference from another property.

Home Group Limited (202004272)

The complaint is about the landlord’s response to the residents’ requests to have a mobility scooter and ramp removed from the rear yard.

London & Quadrant Housing Trust (202005079)

The complaint is about: The landlords handling of allegations made about the resident by its contractor; the capping of the resident’s gas supply; the subsequent boiler repairs, and; complaint handling.

Metropolitan Housing Trust Limited (202106485)

The complaint is about the landlord’s handling of the resident’s request for a support worker.

Metropolitan Thames Valley Housing (202110558)

The complaint is about: The landlord's handling of the resident's reports of anti-social behaviour. The landlord's complaint handling.

Newlon Housing Trust (202007792)

The complaint is about the landlord’s: response to the resident’s reports of overheating in the property. handling of repairs to the flooring outside the property and the associated drainage issue. administration of the service charge account. handling of the resident’s reports of noise coming from the energy centre at night. handling of the associated complaints.

Nuneaton and Bedworth Borough Council (202114352)

The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance.

Rochdale Boroughwide Housing Limited (202114274)

The complaint is about the landlord’s response to the resident’s request for repairs to her driveway.