Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Abri Group Limited (202103454)

The complaint is about the landlord’s: Response to the resident’s reports of a faulty kitchen sink. Complaints handling.

Catalyst Housing Limited (202105781)

The complaint is about: The landlord’s handling of the resident’s concerns surrounding the inspection and replacement of an extractor fan and associated issues.

Community Gateway Association Limited (202015749)

The resident has complained about: Complaint One: the resident’s complaint is about the landlord’s handling of rent arrears; Complaint Two: the resident’s complaint is about the landlord stating that he was abusive in a telephone call; and Complaint Three: the resident’s complaint is about the landlord making an unannounced visit to his property.

Metropolitan Thames Valley Housing (202104837)

The complaint is about the landlord’s response to the resident’s reports of a leak into the block his property is situated in, causing consequential damp to his ceiling.

Metropolitan Thames Valley Housing (MTV) (202011238)

The complaint is about the level of compensation offered by the landlord for a missed appointment.

Paragon Asra Housing Limited (202005865)

The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

Platform Housing Group Limited (202115334)

The complaint is about: The landlord’s handling of repairs to the property’s hot water system. The landlord’s complaints handling.

Westminster City Council (201916034)

The complaint is about the landlord’s: Handling of the resident’s housing transfer application. Response to the resident’s reports of anti social behaviour (ASB). Response to the resident’s enquiries concerning dog ownership. Response to the resident’s reports of draughts coming through the windows and doors at the property. Response to the resident’s reports of problems with the bin chute at the property. Complaints handling.

A2Dominion Housing Group Limited (201913356)

The complaint is about: The landlord’s response to the resident’s reports of a faulty bathroom design. The landlord’s response to the resident’s reports of fire doors being left open. The landlord’s response to the resident’s reports of a malfunctioning fire alarm panel. The landlord’s complaint handling.

Birmingham City Council (202109631)

The complaint is about the landlord’s handling of the resident’s reports about an external water leak. This investigation has also considered the landlord’s complaint handling.