Southern Housing Group Limited (202337322)
The complaint is about the landlord’s: handling of insulation and loft repairs. complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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The Guinness Partnership Limited (202310449)
The complaint is about the landlord’s handling of the resident’s reports about leaks in her kitchen.
Broadland Housing Association Limited (202315191)
The complaint is about the landlord’s response to the resident’s concerns: That a gas hob had been installed incorrectly. That its staff member had advised that the hob was safe. This Service has also considered the landlord’s handling of the resident’s complaint.
Hyde Housing Association Limited (202317233)
This complaint is about: The landlord’s handling of the resident’s reports of defects in their newly built property. The delay installing an electric vehicle (“EV”) charger. The landlord’s handling of the associated complaint.
Leeds City Council (202303188)
The complaint is about the landlord’s: Decision to no longer communicate with the resident’s chosen representative . Decision to carry out visits to the property in pairs. Level of customer service received from a landlord staff member .
London & Quadrant Housing Trust (L&Q) (202221241)
The complaint is regarding the landlord’s handling of a reported noise nuisance. The landlord’s complaint handling has also been investigated.
Longhurst Group Limited (202315493)
The complaint is about the landlord’s response to the resident about: Its capping of the gas supply. Faulty extractor fans. Low toilet pressure. A broken external light.
Notting Hill Genesis (NHG) (202225311)
The complaint is about the landlord’s handling of: The resident’s request for no contact from the Housing Officer. The automated messages sent to the resident regarding arrears. The associated complaint.
Peabody Trust (202210783)
The complaint is about the landlord’s handling of: Various repairs in the resident’s home, including but not limited to: Roof and guttering repairs. A boiler repair. Repairs to cracked stair treads. Bathroom repairs. A repair to the party wall in the resident’s garden. Removal of a tree. The associated complaint. Further repairs in the resident’s home including repairs to the resident’s boiler, intercom, and flooring in the resident’s separate downstairs WC.
Southern Housing Group Limited (202306442)
The complaint is about: The landlord’s handling of reports of a faulty oven. The landlord’s record keeping. The associated complaint handling.