Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Runnymede Borough Council (202102366)

This complaint is about the landlord's decision to refuse the resident’s request for a stairlift in her property.

Vivid Housing Limited (202013379)

The complaint is about the landlord’s: Handling of the residents’ reports of anti-social behaviour (ASB) including noise nuisance. Handling of the residents’ request for a management move.

Thirteen Housing Group Limited (202102442)

The complaint is about the landlord’s handling of the resident’s reports of an operative causing damage to his property.

Birmingham City Council (202011501)

The complaint is about the landlord’s handling of a request for a replacement kitchen. The Ombudsman has also considered the landlord’s handling of the complaint.

Birmingham City Council (202107243)

The complaint is about: The landlord’s handling of the resident’s reports that a communal pipe was leaking into her bathroom. The landlord’s handling of the associated complaint.

Bristol City Council (202101833)

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by a neighbour.

Clarion Housing Association Limited (202105446)

This complaint is about the landlord’s response to the resident’s request for information about his service charges, and its handling of his subsequent complaint.

Cobalt Housing Limited (202102557)

The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application, including the valuation of the property.

Dolphin Living Limited (202107992)

The complaint is about the landlord’s handling of: The resident’s request to extend her tenancy. The associated complaint.

Hyde Housing Association Limited (202006710)

The complaint is regarding: The landlord’s handling of the resident’s management transfer request. The landlord’s handling of the resident’s complaint and the level of compensation offered. The Ombudsman has also considered the landlord’s record keeping in this case.