Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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LiveWest Homes Limited (202100646)

The complaint is about the landlord’s decision to recharge the resident for the repair works following the end of the tenancy.

London & Quadrant Housing Trust (201910665)

The complaint is regarding: The landlord’s handling of a leak in the resident’s property. The resident being left without heating and hot water for a period. The level of compensation offered by the landlord. This Service has also considered the landlord’s complaint handling in this case.

London & Quadrant Housing Trust (202004850)

The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) the resident’s concerns about repairs to various areas of his property. the associated complaint.

London & Quadrant Housing Trust (202015780)

REPORT COMPLAINT 202015780 London & Quadrant Housing Trust 31 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Metropolitan Thames Valley Housing (202015885)

The complaint concerns the landlord’s response to the resident’s request to succeed the tenancy.

Metropolitan Thames Valley Housing (202017229)

The complaint is about the landlord’s handling of communal heating repairs.

Midland Heart Limited (202003795)

The complaint concerns: The landlord response to the resident’s complaint about being evicted and the provision of a reference. The landlord’s response to reports regarding staff conduct. The landlord’s response to concerns raised about repairs and maintenance. The landlord’s complaint handling.

North Northamptonshire Council (202013832)

The complaint is about the landlord’s response to the resident’s application for disability adaptations to his property.

Notting Hill Genesis (201915134)

The complaint is about the landlord’s handling of matters in relation to gas safety checks at the property.

Notting Hill Genesis (202001714)

The complaint is about the landlord’s response to the resident’s report of Anti-Social Behaviour (ASB) from Neighbour A The landlord’s response to the resident’s report of noise related ASB from Neighbour B The landlord’s response to the related complaint.