Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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The Guinness Partnership Limited (202101375)

The complaint concerns damage caused to the resident’s car.

Clarion Housing Association Limited (202015561)

REPORT COMPLAINT 202015561 Clarion Housing Association Limited 7 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Great Places Housing Association (202108718)

The complaint is about the landlord’s handling of: Repairs to and the replacement of the resident’s back door. The associated complaint.

Manchester City Council (202120059)

The complaint is about the landlord’s response to the request for a replacement front door.

Metropolitan Thames Valley Housing (202113818)

The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler.

Metropolitan Thames Valley Housing (202125391)

The complaint is about the landlord’s handling of repairs to the communal door and intercom.

Onward Homes Limited (202100271)

The complaint is about the landlord’s handling of repairs to an ongoing leak from a porch roof.

Sanctuary Housing Association (202003722)

This complaint is about the landlord’s handling of: reports made by the resident prior to 2018 of cracks to her bedroom and living room walls and ceilings; the resident’s more recent reports of cracks to her bedroom and living room walls and ceilings; the resident’s requests for it to remove washing lines and bulky items from communal areas; the resident’s questions about electrical works.

Sovereign Housing Association Limited (202115743)

The complaint concerns the resident’s belief that their former property was unsafe.

WATMOS Community Homes (202125332)

The complaint is about the resident’s liability to pay for the cost of electricity used by the landlord when repairing empty properties.