Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

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Tenure

Select tenure

Orders

Select order

Deptford Housing Co-operative Limited (202117025)

The complaint concerns the landlord’s response to comments made about the resident’s occupancy during a special general meeting.

Gravesham Borough Council (202113158)

The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) by her neighbour. The landlord’s complaints handling.

Inclusion Housing Community Interest Company (202125009)

The complaint is about the resident’s request for the landlord to write off their rent arrears.

Karbon Homes Limited (202118373)

The complaint concerns whether the lease provides right of access over the garden.

Metropolitan Thames Valley Housing (202101131)

The complaint is about: The landlord's handling of repairs to the communal ventilation system. The landlord’s complaint handling.

Shepherds Bush Housing Association Limited (202103675)

The complaint concerns the landlord’s handling of repairs.

Thanet District Council (202105158)

The complaint is about the landlord’s response to the resident’s concerns regarding: The installation of storage heaters in his property The installation of fire alarms in his property. the increase in service charges due to the changes to the heating system and fire alarms.

The Guinness Partnership Limited (202110662)

The complaint is about: The landlord’s handling of the resident’s report of flooding. The landlord’s handling of the complaint.

Tower Hamlets Homes (202116150)

The complaint is about the landlord’s response to the resident’s request for compensation for leaks, damage and loss of water in the bathroom.

Westminster City Council (202008410)

The complaint is about: The landlord’s handling of the resident’s housing transfer application. The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) and noise nuisance. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.