Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint concerns: The landlord’s response to concerns from the resident about the cause of fire in the property. The landlord’s handling of repairs following the fire. The level of support and financial assistance from the landlord. The landlord’s complaints handling. The landlord’s decision that it was not liable for the fire at the property.
The complaint is about the landlord’s response to the resident’s reports regarding his door, and his subsequent request to be reimbursed for the cost of additional energy usage due to the resulting draughts.
The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the property above. Response to the resident’s request for reimbursement of the insurance excess charge and for it to rectify the damage to her property.
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom floor. The resident’s complaint.
The complaint is about the landlord’s handling of: The resident’s request for service charge information. The resident’s reports that they had been overcharged. The resident’s concerns about whether the lease allows the landlord to charge an administration fee.
The complaint is about the landlord’s response to the resident’s reports of outstanding hot water pressure issues, radiator and balcony repairs, and the compensation it offered him for this.
The complaint is about:
The complaint is about: The landlord’s handling of damage caused by a leak from the property above; The landlord’s handling of repairs needed to windows; and The landlord’s handling of the formal complaint.
This complaint is about the resident’s reports of the landlord’s handling of: Replacement of the shed roof. The resident’s roof and chimney repair. The resident’s concerns regarding the conduct of an operative.
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of the resident’s subsequent complaint.