Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Orbit Group Limited (202109503)

REPORT COMPLAINT 202109503 Orbit Group Limited 6 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

Islington Council (202200164)

The complaint is about the landlord’s handling of: Repairs to the guttering at the property; and The complaint.

Notting Hill Genesis (NHG) (202122026)

The complaint is regarding how the landlord handled the resident’s reports of a leak into his property. This Service has also considered the landlord’s handling of the complaint.

Paragon Asra Housing Limited (202121133)

The complaint is about the landlord’s handling of: the resident's reports of repairs to the kitchen and windows in her property; the resident’s reports of antisocial behaviour (ASB), and; the resident’s formal complaint.

bpha Limited (202207132)

The complaint is about the landlord’s response to the resident’s request to install a wood burning stove within the property.

City of York Council (202204432)

The complaint is about the landlord’s: response to the resident’s reports about her neighbour and their dog’s behaviour; complaints handling.