All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202017036 Thames Valley Housing Association Limited 14 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The resident complains about: Not being offered carpets/flooring when they moved into the property. The landlord’s handling of repairs to the bath. Differences in the rent amount. The landlord declining to pay the £7 'Homeswapper' fee. A lack of soundproofing, The landlord not offering the neighbouring property to their relative. The level of rent in comparison to other properties nearby.
The complaint concerns the landlord’s handling of the resident’s request to succeed to the tenancy.
The complaint is about the landlord’s handling of: The resident’s reports of a leak into her property and the remedial works required. The remedial works to the resident’s bedroom from 12 November 2021 to date. The associated complaint.
This complaint is about the landlord’s handling of the resident’s reports of Anti-social Behaviour (ASB) by her neighbour.
The complaint is about the landlord’s handling of the resident’s report of cigarette smoke entering her home from a neighbouring property via the communal area.
This complaint is about the landlord’s handling of the resident’s queries regarding the building safety inspection at their property and their request for an ESW1 form.
The complaint is about the resident’s receipt of arrears letters from the landlord, regarding payments to his service charge accounts.
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and follow-on works.
The complaint concerns the landlord’s: response to the resident’s reports of neighbours incorrectly storing their bins. response to reports of wider anti-social behaviour in the estate. handling of repairs to the guttering.