Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Hammersmith and Fulham Council (202100502)

The resident complains about the landlord’s handling of: a number of repairs in her property, and; her formal complaints. The Ombudsman has also considered the landlord’s record keeping.

London Borough of Croydon (202010302)

The complaint is about the landlord's response to: Outstanding repairs. Time taken to be decanted. Overcrowding in the property. The impact on the resident’s health and wellbeing. Damaged belongings.

London Borough of Croydon (202017495)

The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The landlord’s handling of the resident’s outstanding bathroom repairs. The landlord’s handling of the resident’s request to be moved following an assault experienced. The landlord’s handling of the resident’s request for it to consider her medical circumstances for a property transfer. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

One Housing Group Limited (202116962)

The complaint concerns the landlord’s response to: The resident’s reports of a water leak from the property above. The associated formal complaint.

One Housing Group Limited (202116988)

The complaint is about the landlord’s handling of: The resident’s reports of a sewage backflow and drainage issues at the property. The associated complaint.

Peabody Trust (202108708)

The complaint is about the landlord’s request to the complainant to remove the concrete he laid in the communal garden.

Peabody Trust (202108866)

The complaint is regarding the landlord’s response to the resident’s reports of excessive heat in the property due to a faulty radiator.

Sanctuary Housing Association (201805588)

REPORT COMPLAINT 201805588 Sanctuary Housing Association 22 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]