A2Dominion Housing Group Limited (202122257)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Birmingham City Council (202202841)
The complaint is about the landlord’s handling of the resident’s complaint concerning its actions following a flood at his property, and the condition of his ceiling.
Broadacres Housing Association Limited (202113583)
The complaint is about the landlord’s handling of the resident’s reports of asbestos in their former property.
Clarion Housing Association Limited (202114854)
The resident's complaint is about the landlord's handling of his reports of Anti Social Behaviour by neighbours. The landlord’s complaints handling has also been considered.
Clarion Housing Association Limited (202123998)
This complaint is about: The landlord’s response to a request for a breakdown of the service charge account. The associated complaint handling.
Hackney Council (202203358)
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour. The landlord’s complaint handling.
Hammersmith and Fulham Council (202123468)
The Complaint is about the landlords handling of: The residents reports of a leak into her property The decant process The residents complaint about the ongoing leak in her property. The residents request for compensation for damaged personal items.
Home Group Limited (202109458)
The complaint is about the landlord’s: Response to the resident’s reports that her garden was overgrown and request for a replacement fence. Handling of the resident’s Deposit Builder Scheme application. Handling of works within the property – specifically the removal of polystyrene ceiling tiles and a rewire. Response to the resident’s request for reimbursement for works carried out in the garden. The Ombudsman has also considered the landlord’s:
Kirklees Council (202118661)
This is about the landlord’s handling of: Antisocial behaviour reports. The resident’s reports of disrepair to their property, including cracks, damp and mould.
London & Quadrant Housing Trust (L&Q) (202202115)
The complaint is about the landlord’s: Handling of repairs at the property and associated offer of compensation. Response to the resident’s reports that a tree was lifting her garden path, that a window unit had been replaced with the wrong glass and that a kitchen drawer was broken. The Ombudsman has also assessed the landlord complaint handling.