Camden Council (202017557)
The complaint concerns: The cost of the communal district heating renewal to leaseholders. The landlord’s response to concerns raised regarding the communal district heating renewal. The related complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Hammersmith and Fulham Council (202117830)
The complaint is regarding: The landlord’s response to the resident’s reports of water ingress, damp, and mould in the property. Its handling of the associated formal complaint.
Hyde Housing Association Limited (202106742)
The resident has complained about the landlord’s: Handling of noise nuisance from a flat on the floor above. Communication with the resident in relation to the issue. Handling of the associated formal complaint.
Hyde Housing Association Limited (202117794)
The complaint is about the landlord’s handling of: Repairs to the resident’s immersion heater. The associated complaint.
Lambeth Council (201804647)
This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s disrepair concerns, including: a roof leak, damp and mould; The landlord’s complaint handling; The landlord’s record keeping.
Milton Keynes Council (201902957)
The complaint is about the landlord’s: Response to the resident’s reports of multiple repairs required at the property. Complaint handling. Record keeping.
Nottingham City Homes Registered Provider Limited (202212049)
This complaint is about: The landlord’s handling of repair work to the communal front door. The landlord’s handling of repair work to the resident’s letterbox.
Platform Housing Group Limited (202216358)
This complaint is about the landlord’s request that the resident remove her belongings from the communal areas of her building.
Sanctuary Housing Association (202205743)
The complaint is about the landlord’s: Communication regarding appointments for a gas safety check, a stop tap leak and a damp and mould inspection. Handling of the associated complaint.
Southwark Council (202121162)
The landlord’s handling of reports of: Defective heating in the property. Damp and mould in the property. Repairs needed to the property. A rodent problem in the property. The related complaint.