Home Group Limited (202213632)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould in the outhouse/utility room of the property. Handling of the associated complaint.
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould in the outhouse/utility room of the property. Handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s request for a repair to broken glazing above her front door.
The complaint is about the landlord’s response to the resident’s reports that staff are unavailable when he contacts them by phone.
The complaint is about the landlord’s response to the resident’s request for a replacement shed.
This complaint is about the landlord’s handling of the roof repairs to the property including the resident’s report of damp and mould within the property. The related complaint
The complaint is about the landlord’s handling of the resident’s request to pave her back garden to prevent pests from burrowing.
The complaint is about the landlord’s handling of the resident’s request to renew her kitchen.
The complaint is about the landlord’s handling of: The level and standard of cleaning services at the resident’s property, including his requests for information about this. The increase in and reasonableness of the service charges. The resident’s complaint.
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling.
This complaint is about the landlord’s handling and response to the resident’s reports of: repairs required to the communal lift; repairs required to the windows in the property; water penetration through the ceiling during rainfall; the landlord’s record keeping and the related complaint.