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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Clarion Housing Association Limited (202101705)

The resident complains about the landlord’s handling of: Repairs to the lino flooring in the shower room. Repairs to the communal main entrance door. Their concerns about the condition of the bin store and communal areas. Reports of a mouse infestation. Reports of anti-social behaviour and associated request for a transfer. The resident has also complained about: The cost of energy provided through the communal heating system. Injury caused by a shower chair coming away from a wall in July 2020. Issues with a key fob. The Ombudsman has also considered the landlord’s handling of the resident’s complaints.

Leeds City Council (202106197)

The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also considered the landlord’s complaint  handling.

London & Quadrant Housing Trust (202103674)

This complaint is about the landlord’s: handling of a rat infestation; response to the resident’s request for garden works; handling of various reported repairs to the property’s plumbing and heating systems; handling of the resident’s concerns around anti-social behaviour (ASB); handling of repairs to the property’s windows and doors; complaint handling.

Aster Group Limited (202128583)

The complaint is about the landlord’s handling of the resident’s reported issues with her hot water system resulting in a water leak.

Canterbury City Council (202011397)

The complaint is about: The landlord’s handling of the resident’s reports of damage to her belongings. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of rubbish removal.