Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Hyde Housing Association Limited (201910669)

The resident’s complaint is about the landlord’s handling of repairs following issues of water ingress and problems with the front door. The landlord’s complaint handling has also been considered.

Notting Hill Genesis (202012575)

The complaint is about the landlord’s: Data breach. Handling of the data breach formal complaint. Reports of repairs needed to the garden wall.

Sandwell Metropolitan Borough Council (202104914)

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour, including: parking outside her property; noise nuisance; blocking the shared pathway to her garden; her subsequent request for a privacy fence; keeping animals.

Torus62 Limited (202102544)

This complaint is about the landlord’s handling of: the resident’s reports of mould growth in her property; the related complaint.

Tower Hamlets Homes (202113702)

The complaint is about the landlord’s: Handling of a repair to the resident’s toilet. Complaint handling; specifically how long it took to respond at stage two of the complaints procedure.