Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Runnymede Borough Council (202116044)

The complaint concerns how the landlord handled: Repairs to the property’s wetroom. The resident’s reports of damage to fencing. The resident’s request to transfer to another property.

Barking and Dagenham Council (202017534)

This complaint is about the landlord’s handling of: the resident’s reports of damp in his property; the resident’s request to be re-housed; the related complaint.

Catalyst Housing Limited (202103784)

The complaint is about: The landlord's handling of reports of cold and draughty rooms. The landlord's handling of reports of other defects. The Ombudsman has also considered the landlord’s complaint handling.

Clarion Housing Association Limited (202007394)

The complaint concerns the landlord’s handling of: Damage caused by leaks from the upstairs flat and a decant. Reports of damage caused by operatives to flooring whilst relocating an electrical socket. Reports of staff not wearing face masks. The related complaint.

Croydon Council (202104074)

REPORT COMPLAINT 202104074 Croydon Council 13 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

Gateway Housing Association Limited (202117769)

The complaint is about: The level of compensation offered by the landlord for its handling of a water leak into the resident’s property. The landlord’s record keeping and complaint handling.

Haringey Council (202115076)

The complaint is regarding: The landlord’s response to the resident’s reports of noise nuisance and antisocial behaviour (ASB). The landlord’s decision to decline the resident’s request for a management transfer.