All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s delay in providing the resident with a move-in date to the property and its communication around this. The complaint is also about the associated handling of the complaint.
This complaint is about: The landlord’s handling of deficient insulation around the property’s extension; The landlord’s handling of upgrades and repairs to the property’s central heating; The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s report of a repair needed to the driveway.
The complaint is about the landlord’s handling of the resident’s reports of a damaged fence.
The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed appointment.
The complaint concerns: the landlord's response to the resident’s reports of an issue with the upstairs neighbour’s floorboards and associated noise nuisance.
The complaint is about the landlord’s handling of the resident’s reports of the kitchen being in disrepair.
This complaint is about the landlord’s handling of soundproofing works to the resident’s property.
This complaint is about: The landlord’s response to the resident’s concerns around the condition of the property’s rear garden; The landlord’s complaint handling.
This complaint is about the landlord’s response to the resident’s queries about his electricity service charge.