Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the patio doors when the resident moved into the property and the amount of compensation offered. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the installation of new windows in the resident’s property and subsequent remedial works.
The complaint is about the landlord’s decision not to allow the resident to continue living in the property upon succeeding the tenancy.
This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould; Handling of the residents’ vulnerabilities, health and welfare concerns; Response to the resident’s request for a management move; Complaint handling.
The complaint is about: The landlord’s response to the resident’s concerns about increases to the service charges for the 2021/22 financial year. The landlord’s complaints handling.
The complaint concerns: The landlord’s response to the resident’s reports of noise nuisance from the property above. The landlord’s associated complaint handling.
The complaint is about the landlord’s: communication about the removal of the camera from the door entry system. complaint handling.
The complaint is about the landlord’s: response to the resident’s reports that she was allocated the wrong property; handling of the associated complaint.
REPORT COMPLAINT 202107796 Clarion Housing Association Limited 10 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about: the landlord’s response to the resident’s request for a kitchen renewal. the landlord’s handling of the resident’s complaint.