Metropolitan Thames Valley Housing (202017135)
The complaint is about the landlord’s response to the resident’s reports: of antisocial behaviour (ASB) from her neighbour and their visitors; of a leak in her ceiling; that the communal washing facilities were in a state of disrepair; that the communal bin had not been collected. The complaint also relates to the resident’s request to be relocated. Additionally, the landlord’s complaints handling has also been considered.