All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) the resident’s reports of noise disturbance the resident’s reports of the lack of maintenance of the neighbour’s garden including dog fouling the related complaint
The complaint is about the landlord’s handling of the resident’s request for adaptations at his property.
The complaint concerns the condition of the property when the resident moved in, following a mutual exchange.
The complaint is about: The landlord’s handling of repairs to the residents’ window. The landlord’s complaint handling.
The complaint is about the landlord’s handling of a mutual exchange application.
REPORT COMPLAINT 202016312 Metropolitan Thames Valley Trust 25 May 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
The complaint is about the landlord’s handling of: Repairs to the resident's flooring. The associated complaint.
The complaint is about: The landlord’s handling of the resident’s reports concerning the repairs and security of the communal bin store. The associated complaint handling.
The complaint is about the landlord’s handling of the resident’s request to be transferred. The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour in the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about how the landlord handled: Repairs to the valve in the living room radiator. Repositioning the isolation valve for the resident’s heating system. The resident’s concerns relating to cracks in the property’s ceilings. The resident’s concerns relating to the condition of the electrics in the property.