Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: the level of service charges compared with other properties on the development. the landlord’s response to the resident’s concerns and queries in relation to service charges and the service provided.
The complaint is about: The landlord’s decision to decline the resident’s request to level their garden to make it more accessible. The landlord’s complaint handling.
The complaint is about: The landlord's response to the resident's reports about ongoing noise nuisance. The landlord’s decision to not allow the resident to move until they have lived in their property for 12 months.
The complaint is about: The landlord’s response to the resident’s reports of heating issues within his property and his concerns about increased energy costs. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports of noise nuisance.
The complaint is about the landlord’s response to the resident’s request for her shower cubicle to be replaced.
The complaint is about: The landlord’s handling of reports of sewage flooding into the property and the associated works to repair the damage caused. The landlord’s handling of the complaint through its internal complaints procedure.
The resident complains about: How the landlord handled her reports of damp and mould in the property. How the landlord handled her formal complaint.
The complaint is about the landlord’s: Response to the resident’s fire safety enquiries. Complaints handling.
The complaint is about the landlord’s response to: The resident’s reports about a member of staff. The related complaint.