Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
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9	10	11	12	13	14	15
16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Metropolitan Thames Valley Housing (202005847)

The complaint is about the landlord’s: Response to the resident’s fire safety enquiries. Complaints handling.

Ongo Homes Limited (202113036)

The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of ASB reports made against the resident.

Onward Group Limited (202113638)

The complaint is about: The landlord’s handling of repairs to the resident’s shower following a leak. The landlord’s handling of the associated complaint.

Royal Borough of Kensington and Chelsea (202115538)

The complaint is about the landlord’s handling of the resident’s reports of a leak and her subsequent request for compensation for items damaged by the leak .

Sandwell Metropolitan Borough Council (202106499)

The complaint is about the landlord’s response to the resident’s queries regarding the service charge and standard of services provided.

The Guinness Partnership Limited (202112838)

The complaint is about: The landlord's handling of the resident's reports about the condition of her boiler when she moved into her property after a mutual exchange. The landlord’s complaint handling.

The Riverside Group Limited (202120187)

The complaint is about the landlord’s handling of an annual gas safety check appointment.

Torus62 Limited (202123631)

The complaint is about the level of compensation the landlord offered in relation to its response to a leak.

Brighton and Hove City Council (202120965)

The complaint is about the landlord’s response to the resident’s reports about her application for a mutual exchange.

Catalyst Housing Limited (202115702)

The complaint is about the landlord’s handling of repairs to the exterior of the property including to the windows, paintwork, front door and bin storage.