Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

Select complaint category

Outcome

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Tenure

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Orders

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Southwark Council (202014304)

The resident’s complaint is about the landlord’s handling of issues of water ingress to the property. The landlord’s complaint handling has also been considered.

Thames Valley Housing Association Limited (202112605)

The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from the communal door. The landlord’s complaint handling

Ashford Borough Council (202013423)

The complaint concerns the landlord’s: Handling of the residents’ reports of antisocial behaviour from their neighbour. Handling of the residents’ request for a management move. Related complaint handling.

Clarion Housing Association Limited (202008909)

The complaint relates to the landlord’s response to concerns raised about the service charges for 2019/2020.

Clarion Housing Association Limited (202106696)

This complaint is about the landlord’s handling of: the resident’s request for her internal doors to be adapted; the resident’s report of an unsafe driveway; the resident’s reports of internal repairs needed to the property; the related complaint.

ForHousing Limited (202110311)

The complaint is about the landlord’s handling of the resident’s request for the concrete path at the property to be renewed with flagging.

Freebridge Community Housing Limited (202109575)

This complaint is about the landlord’s handling of the resident’s reports of damp and mould in his property.

Hyde Housing Association Limited (202104441)

The complaint concerns how the landlord responded to the resident’s reports of leaks into the property and how it handled repairs to resolve the issue.

London & Quadrant Housing Trust (202118979)

The complaint is about the landlord’s handling of: Repairs to the resident’s wet-room. The resident’s request for the wet-room to be changed to a standard bathroom. The associated complaint.

Longhurst Group Limited (202116735)

The complaint is about the landlord’s handling of repairs to the resident’s windows, rear door, and outhouse roof.