Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
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9	10	11	12	13	14	15
16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London Borough of Hackney (202120353)

The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs remaining after its contractor’s works at her property. The landlord’s complaint handling.

Metropolitan Thames Valley Housing (202017126)

The complaint is about the landlord’s response to the resident’s request to privately arrange an EWS1 survey.

Metropolitan Thames Valley Housing (202122062)

The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the windows in his property. Communication with the resident about the replacement windows.

North Kesteven District Council (202016829)

The complaint is about the landlord’s handling of the resident’s concerns about her storage heaters.

Southwark Council (202106367)

The complaint is about the landlord’s handling of the resident’s reports of an overheating problem with the communal heating system.

Southwark Council (202114476)

The complaint is about the landlord’s handling of the resident’s reports of damp in 2021. The Ombudsman has also considered the landlord’s complaints handling.

Waltham Forest Council (202111729)

The complaint concerns how the landlord responded to the resident’s repair reports.

Clarion Housing Association Limited (202014927)

This complaint is about the properties offered by the landlord via its management transfer process. The related complaint handling.

Dudley Metropolitan Borough Council (202109196)

The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request for reimbursement of costs related to his garden, travel, rent and council tax. The landlord’s handling of the associated complaint.

Guinness Housing Association Limited (202112707)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.