Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

Select complaint category

Outcome

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Tenure

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Orders

Select order

Trent & Dove Housing Limited (202122328)

The complaint is about the landlord’s: handling of reports of anti-social behaviour, and ; complaint handling.

A2Dominion Housing Group Limited (202124746)

This complaint is about the landlord’s handling of items left in the communal areas.

Barnsley Metropolitan Borough Council (202216500)

The complaint concerns the level of compensation offered by the landlord following a water leak in the resident’s property.

Broadland Housing Association Limited (202112894)

The complaint is about the landlord’s response to the resident’s reports about: damp and mould. the handling of the decant. complaint handling.

Citizen Housing (202211268)

The complaint is about the landlord’s handling of reports of damp and mould at the resident’s property.

Haringey London Borough Council (202120409)

The complaint was about: The landlord’s response to the resident’s reports of damp, cracks in the brickwork, wiring, and the resident’s request for the landlord to install loft insulation. The landlord’s complaint handling.

Home Group Limited (202114545)

The complaint concerns: The landlord’s response to the resident’s anti-social behaviour reports including concerns about the neighbours’ parking. The related complaint.

Longhurst Group Limited (202204944)

The complaint is about the landlord’s response to the resident’s reports about the condition of the storage heaters within the property and their subsequent energy usage.

South Tyneside Council (202124147)

The resident complains about the landlord’s:

Birmingham City Council (201915833)

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint’s handling.