Sandwell Metropolitan Borough Council (202108283)
The complaint is about the landlord’s: response to the resident’s reports about a leak in the property; complaints handling; record keeping.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Wandsworth Council (202118127)
The complaint concerns: How the landlord responded to the resident’s reports of antisocial behaviour (ASB). The information provided by the landlord to the resident relating to incentive payments for downsizing properties.
Wolverhampton City Council (202208137)
The complaint is about the landlord's: response to the resident’s concerns about the maintenance of her driveway and hardstanding. response to the resident’s reports of her neighbour driving over the grass verge and using the dropped-kerb. refusal to refund the resident for a back fence, dropped-kerb and driveway.
Birmingham City Council (202114214)
The complaint is about the landlord’s response to:
Birmingham City Council (202200471)
The complaint is about the landlord’s: handling of the antisocial behaviour (ASB) case involving the resident and her neighbour; response to the resident’s request for a different housing officer; response to the resident’s reports of discrimination due to her age; complaint handling.
Brighton and Hove City Council (202119154)
The complaint is about: the landlord’s response to the resident’s request that his tenancy be assigned to his son; the landlord’s handling of the associated complaint.
Citizen Housing (202115368)
The complaint is about the landlord’s: response to a leak from the water tank in the loft of the property, and; complaint handling.
Hammersmith and Fulham Council (202203108)
The complaint is about: The landlord’s response to the resident’s reports about disruption, including cold and noise caused by building works in the property below. The landlord not providing prior notification of the extent of building works it had permitted, and of the disruption the work would cause. The landlord’s handling of the resident’s reports that the building work had caused cracks in the property walls.
London & Quadrant Housing Trust (L&Q) (202120914)
The complaint is about: The landlord’s response to reports of a moth infestation in the property, and its subsequent compensation offer. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202014172)
REPORT COMPLAINT 202014172 Metropolitan Thames Valley Housing (MTV) 16 March 2023 (amended at review 10 July 2023) Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is […]