Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Leeds City Council (202117047)

The complaint is about the landlord’s handling of the resident’s concerns regarding her neighbour including their use of CCTV, the installation of a shed in their garden without permission and the removal of the dividing fence.

Notting Hill Genesis (202114947)

The complaint is about the landlord’s handling of: The repair of the resident’s hot water system. Works to address overheating issues in their property. The resident also complained about the landlord's communication and handling of his complaint about this matter.

One Housing Group Limited (202118749)

This complaint is about the resident’s reports of the landlord’s handling of:  The level of service charge. The standard of the ground maintenance service paid for by way of service charge. The administration of service charge account. Non-residents parking on the estate. The formal complaint throughout its internal complaints procedure. 

Onward Homes Limited (202201976)

The complaint is about: The landlord’s response to the resident's reports of mould in the property ; The landlord’s response to the resident’s concerns about asbestos; The landlord’s response to the resident's request for a managed move; How the landlord dealt with outstanding work to box in pipes; The landlord’s complaint handling.

Reading Borough Council (202120998)

The complaint is about the landlord’s: Response to the resident’s concerns about ad-hoc visits and the conduct of a member of its staff. Response to the resident’s concerns about their garden. Complaint handling.

Saffron Housing Trust Limited (202209828)

The complaint is about the landlord’s handling of the resident’s request to replace the wire fencing and his subsequent request to be compensated following the removal of the old fence panelling.

Salix Homes Limited (202123579)

The complaint is about the landlord’s response to the resident’s Right to Buy (RTB) application and an associated offer of compensation.