Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Peabody Trust (202113952)

The complaint is about the landlord’s handling of the resident’s reports about noise nuisance from her neighbours.

Sanctuary Housing Association (202117572)

The complaint is about the landlord's response to damage to the resident’s possessions, including a carpet, caused by the sprinkler system.

Town and Country Housing (202123546)

The complaint is about the landlord’s response to the resident’s request for replacement windows, which the resident reported failed to block out noise.

Westminster City Council (202110420)

The complaint is about the landlord’s response to the resident’s reports of a fault with the heating system in her property, resulting in her being over charged.

Clarion Housing Association Limited (202122853)

The complaint is about the landlord’s handling of repairs to the resident’s kitchen sink and cabinet.

Gentoo Group Limited (202122356)

The complaint is about the landlord’s response to the resident’s reports about issues with the gable end of their home.

Harlow District Council (202122759)

The complaint is about the landlord’s response to the resident’s report of blocked drainage at her property.

Notting Hill Genesis (202119278)

The complaint is about: The landlord’s response to a roof leak at the resident’s property, including its handling of the repairs and request for compensation. The landlord’s response to the resident’s request for reimbursement for a private plumbing bill from 2019. The action taken by the landlord to recover rent arrears. The landlord’s complaints handling.

One Housing Group Limited (202123143)

The complaint is about the landlord's handling of a leak coming from the roof of the building into the resident’s property.

Sandwell Metropolitan Borough Council (202118314)

The complaint is about: The landlord’s response to the resident’s concerns about the length of time he was without heating and hot water at the start of his tenancy and the level of compensation offered. The landlord’s handling of the associated complaint and its record keeping.