Bristol City Council (202122845)
The complaint is about the landlord’s response to the resident’s reports that her gas boiler was unsafe and its decision to not replace the boiler.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Catalyst Housing Limited (202014121)
The complaint is about: The landlord’s response to the resident’s reports that bamboo was encroaching their garden from a neighbouring property. The related handling of the complaint.
Cheshire Peaks & Plains Housing Trust (202120405)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance coming from the floorboards above her property.
Harrow Churches Housing Association (202014585)
The complaint is regarding: The landlord’s response to the resident’s reports that a member of staff had taken over £3000 from her bank account without her consent. The landlord’s administration of the resident’s rent account, its decision to issue a Notice of Seeking Possession (NOSP) and its handling of that process. Staff conduct when dealing with disputed rent arrears. The landlord’s handling of the resident’s complaint.
Northumberland Council (202116250)
The resident’s complaint is about the landlord’s decision to install a hard standing area for parking alongside a neighbouring property.
Optivo (202105816)
The complaint is about the landlord’s response to the resident’s reports of water ingress and damp at her property
The Guinness Partnership Limited (202119419)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
London & Quadrant Housing Trust (202011012)
The complaint is about: The landlord’s management of the resident’s application for rehousing. The associated communication and complaints handling.
Network Homes Limited (202101388)
The resident’s complaint is about the landlord’s handling of the repair of a leak at the property.
Newham Council (202107750)
The complaint is about the landlord’s handling of: The resident’s personal information A leak into the resident’s kitchen and his request for compensation for the damage caused The associated formal complaint.