All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of Reports of damage, noise and repairs following the neighbour’s loft extension work. Allegations of anti-social behaviour (ASB) made about the resident. Staff related complaints including an incident when the resident was asked to remove her T-shirt in a public reception.
The complaint is about: The landlord’s response to the resident’s reports of financial errors in its service charge calculations in the period 2017-2020. The landlord’s response to the resident’s reports of inadequate works by the grounds maintenance contractor in 2020-2021 and therefore that the costs of those services should be limited accordingly. The landlord’s response to the resident’s request for inspection of invoices pursuant to Section 22 of the Landlord and Tenant Act 1985. The landlord’s response to the resident’s request to participate in a consultation on a draft service charge policy. The landlord’s response to the resident’s report of the landlord’s inaccurate report to the local authority cabinet. The landlord’s complaint handling.
REPORT COMPLAINT 202108318 Wealden District Council 10 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s: record keeping. complaint handling.
The resident complains about the landlord’s handling of: repairs to the main entrance door/intercom and the request for compensation for this, and; the formal complaint.
The complaint is about: The landlord’s response to the resident’s reports of disrepair to her property, in particular in relation to delays and the standard of repairs. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, specifically of dogs being on the estate.
The complaint is about information provided by the landlord to the resident about the renewal date of the bathroom.
The complaint concerns the landlord’s handling of: The resident’s reports of defects/snags in the property. The resident’s concerns relating to how the TV aerial transponder was installed. Damage caused to the resident’s car as a result of discarded building materials in the development
The complaint is about the landlord’s handling of: A pest infestation at the resident’s property. Repairs to the resident’s property. Its response to the resident’s concerns about paying council tax on two properties and reimbursement of costs. The resident’s reports of anti-social behaviour from the neighbour. The resident’s complaint in line with its policy.