Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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East Midlands Housing Group Limited (202113592)

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The cleanliness of the resident’s new property when let and the support offered by the landlord regarding this.

Haringey Council (202101108)

The complaint is about the landlord’s handling of: Various repairs to the resident’s property including repairs to the bathroom, kitchen, bedroom and balcony following a leak. The associated formal complaint.

Havering Council (202118386)

The complaint is about: The landlord’s handling of the resident’s reports regarding the condition of her new property at the start of her tenancy, and the length of time that it took her to move into the property. The landlord’s complaint handling and record keeping.

Lambeth Council (201911393)

This complaint is about the landlord’s handling of: the resident’s report that her kitchen window would not open; the resident’s report of a radiator fault.

Royal Borough Of Greenwich (202015542)

The complaint is about landlord’s handling of the resident’s request to relocate a mains stopcock from outside of the property to the inside of the property. The complaint is about landlord’s handling of the complaint.