Newcastle City Council (202128122)
The complaint is about the landlord’s response to the resident’s complaint about pests, damp, subsidence and noise in her former property.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sheffield City Council (202200707)
The complaint is about: The landlord’s handling of the resident’s concerns about structural issues and cracking within her home. The landlord’s handling of an external door replacement. The landlord’s handling of damp. The request for rehousing. The landlord’s handling of the complaint.
Southend-on-Sea City Council (202127516)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when she moved in, and the landlord’s handling of the subsequent repairs.
Southwark Council (202210731)
The complaint is about the landlord’s handling of: The resident’s request for a copy of the final service charge account bill including complete list of works, for major works completed in 2018/2019 on his property. The associated complaint.
The Guinness Partnership Limited (202126013)
This complaint is about the landlord’s: Handling of repairs required to the bathroom floor of the property. Handling of the resident’s associated formal complaint. The Ombudsman has also considered the landlord’s record keeping.
The Housing Plus Group Limited (202126872)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of repairs to a toilet leak in the property. Handling of the resident’s complaint.
Westminster City Council (202109272)
This complaint is about the landlord’s handling of a repair to a skylight in the leaseholder’s property.
Yorkshire Housing Limited (202200237)
The complaint concerns the landlord’s handling of the sale of the resident’s property to another landlord.
Catalyst Housing Limited (202208798)
The complaint is about the landlord’s handling of the resident’s: Request for the balcony at the property to be painted. Reports of mould around the seal of the bath and hand basin. Request for a bedroom window to be replaced by a door.
Connexus Homes Limited (202013620)
The complaint is about the landlord’s: handling of the resident’s reports of anti-social behaviour (ASB); handling of the resident’s request to be moved to a suitable property.