All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident’s reports of repairs to the heating system from January 2021. The landlord’s response to the resident’s reports of repairs to the heating system from 2017. The landlord’s complaint handling.
The resident’s complaint is about the landlord's handling of a gas safety check and asbestos. The landlord's complaint handling will also be considered.
The complaint is about the landlords handling of water ingress from the resident’s roof. the subsequent complaint about the roof repair.
The complaint is about the positioning of fencing between the resident’s property and a neighbour.
The residents complained about the landlord’s: offer of compensation in relation to its handling of a repair to the fence. response to their concerns about the conduct of a staff member.
The complaint is about the landlord’s handling of repairs to fix low hot water pressure at the resident’s property.
The complaint is about: The landlord’s decision to pay its compensation into the resident’s rent account for his reports of damage to his belongings that he attributed to its cleaners . The landlord’s complaint handling and record keeping.
This complaint is about the landlord’s response to the resident’s concern about: the conduct of its staff; the offer of compensation.
The complaint is about the landlord’s: Handling of flooring repairs to the property. Response to the resident’s request for a new kitchen and bathroom. Complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of ongoing leaks in her wet-room and the required repairs. The landlord’s handling of the associated complaint.