Town and Country Housing (202120197)
The complaint is about how the landlord has maintained the communal areas of the estate.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Hammersmith and Fulham Council (202104352)
The complaint is about the landlord’s response to the resident’s: reports of domestic violence; request for alternative accommodation.
Brent Council (202122635)
The complaint is about the landlord's response to resident’s reports of water leaking into her property, and its handling of associated repairs to remedy damp and mould.
Dudley Metropolitan Borough Council (202122067)
The complaint is about: The landlord’s handling of the resident’s request to remain in his grandmother’s property following the termination of the tenancy. The landlord’s handling of the resident’s enquiry about purchasing the property via the Right to Buy (RTB) scheme. The landlord’s complaints handling.
Hammersmith and Fulham Council (202122553)
The complaint is about the landlord’s handling of a repair to the resident’s boiler.
Southwark Council (202016554)
The complaint concerns: The landlord’s handling of the resident’s noise nuisance reports. Related complaint handling.
Thames Valley Housing Association Limited (202117869)
The complaint is regarding the landlord’s handling of repairs in the resident’s property following his report of cracking and possible subsidence. This Service has also considered: How the landlord handled the resident’s complaint. The landlord’s record keeping.
The Guinness Partnership Limited (202114388)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).
Westminster City Council (202106357)
The complaint is regarding the landlord’s: Handling of the resident’s transfer application and application for medical priority on its housing register. Response to the resident’s repair reports, including damage caused by a leak, damp and mould and a pest infestation. Handling of a decant process.
A2Dominion Housing Group Limited (202112570)
The complaint is about the landlord’s handling of repairs to the resident’s windows.