Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Hackney Council (202200110)

The complaint concerns the council’s assessment of the resident’s housing needs, and its bidding process for housing.

Hyde Housing Association Limited (202016737)

This complaint is about: The landlord’s response to the resident’s concerns about the condition of the garden; The landlord’s response to resident’s reports of a leaking bath; The landlord’s response to resident’s reports of various repairs to the building’s communal areas; The landlord’s response to resident’s concerns about external appliances connected to the property’s electricity meter; The landlord’s complaint handling.

Luton Borough Council (202122872)

The complaint is about: The landlord’s response to a leak into the communal toilet that was believed to have come from the resident’s property. The landlord’s complaint handling.

Newham Council (202127130)

The complaint is about the landlord's handling of the resident's request for his tenancy to be changed from joint to sole.

Onward Homes Limited (202122957)

The complaint is about the landlord’s handling of: The resident’s request for replacement external doors. The associated complaint.