Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports of communal issues, including subsidence and repairs to the staircase and the roof. Repairs to the resident’s balcony door. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
This complaint is about the landlord’s handling of the resident’s request for repairs to a communal fire door.
The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property and outstanding void repairs. Complaint handling.
The complaint is about the landlord’s handling of: Communal cleaning and grounds maintenance at the resident’s housing scheme. The resident’s request for information about his service charge.
The complaint is about the landlord’s handling of: A leak in the resident’s property and the associated damp and mould. The subsequent complaint.
The complaint is about the landlord’s: Handling of noise reports about the resident. Decision not to replace the resident’s front door.
The complaint is about the landlord’s response to issues the resident raised concerning: Repairs to his kitchen and bathroom. Cleaning and maintenance of communal areas in and around his building.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, cracks to the exterior and interior walls, and repairs to the windows and doors of the property. Concern that the front door to the property was insecure. Concern that there was a legal restriction on the property. The Ombudsman has also considered the associated complaint handling.
The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Handling of reports of noise from the heating system. Handling of reports of the heating not working. Complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about parking enforcement at her scheme.