Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal areas. Concern about the amount of service charge levied for communal services. Request for compensation for a historic repair, and the associated complaint. Concern about the time taken to complete major works at the block.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour.
The complaint is about the landlord’s: Handling of repairs to the property. Response to reports of damage to personal property.
The complaint is about the landlord’s handling of: The repairs to the windows in the property. The reports of damp and mould at the property. The complaint, including the level of compensation offered.
The complaint is about the landlord’s decision to accept a notice to quit the joint tenancy and re-grant sole tenancy to the resident’s wife. We have also considered the landlord’s: record keeping. complaint handling.
The complaint is about the landlord’s handling of the resident’s request for adaptations to the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s: Handling of a leak from the resident’s boiler. Response to the resident’s report of no hot water and heating in her property.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from his neighbour. This report also considers the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Formal complaint.
The complaint is about the landlord’s handling of: Reports of leaks, and damp and mould in the property. The complaint, including the level of compensation offered.