London & Quadrant Housing Trust (L&Q) (202316685)
The complaint is about the landlord’s handling of anti-social behaviour (ASB) reported by the resident. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Brent (202233923)
The complaint is about the landlord’s handling of the resident’s: Reports of damp within his property. Associated complaint.
London Borough of Ealing (202231142)
The complaint is about the landlord’s: Handling of reported damp and mould at the property. Handling of the resident’s request to be rehomed
Luton Borough Council (202337343)
The complaint is about the landlord’s handling of the resident’s: request to be rehoused. reports of damp and mould. We have also considered the landlord’s: record keeping. complaint handling.
Magenta Living (202322785)
The complaint concerns the landlord’s: Administration of the resident’s rent account. The related complaint.
Manchester City Council (202303266)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, and associated outstanding repairs; Complaint. This reports has also assessed the landlord’s record keeping.
Peabody Trust (202202211)
The complaint is about the landlord’s handling of the resident’s rehousing. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202345020)
The complaint is about the landlord’s handling of the resident’s reports concerning: The toilet. The shower. The lack of heating in the property. The internal and external walls. The complaint and level of compensation offered.
Royal Borough Of Greenwich (202317482)
The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial Behaviour (ASB). Request to be rehoused.
Sovereign Network Homes (202320450)
The complaint is about the landlord’s handling of: Reports of damp and mould in the property. Repairs to the windows in the property. The associated complaint.