All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Reports of damp and mould following the leak. Formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
This complaint is about the landlord’s: Delays resolving repairs reported by the resident, and the level of compensation it offered her in response to them. Complaint Handling.
The complaint is about the landlord’s: Response to a leak into the resident’s bathroom. Complaint handling.
The resident’s complaint is about: The landlord’s handling of a dispute over the rear garden. The landlord’s handling of issues relating to a parking space. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Handing of majors works. Response to damage to her closed-circuit television (CCTV).
The complaint is about the landlord’s: Handling of repairs to the property’s heating and hot water. Complaint handling.
The complaint is about the landlord’s handling of the ending of the resident’s tenancy.
The complaint is about the landlord’s handling of the resident’s: Request for replacement windows. Concerns about the affordability of the property. Request for the storage heaters and aerial sockets to be relocated. Concerns about access to the water meter. Associated formal complaint.
The complaint is about the landlord’s response to the resident’s request for installation of CCTV in relation to Anti-social behaviour (ASB).
The complaint is about the landlord’s response to the resident’s reports of leaks into his property in 2022.