Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
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9	10	11	12	13	14	15
16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Guinness Housing Association Limited (202121926)

This complaint is about the landlord’s handling of: The resident’s rent and service charge payments. The associated complaint.

Lambeth Council (202007851)

The resident complains about the handling of their application for re-housing.

Places for People Homes Limited (202103709)

This complaint is about the landlord’s handling of the resident’s reports of noise disturbance and anti-social behaviour (ASB).

Tamworth Borough Council (202115860)

The Complaint is about the landlord’s handling of repairs to the resident’s WC and consequent interruption to his water supply.

Walsall Housing Group Limited (202111671)

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. The landlord’s handling of the associated complaint.

Empowering People Inspiring Communities Limited (202119283)

The complaint is about the landlord’s: Response to the resident’s request for a bathroom replacement . Response to the resident’s report of damp and mould in his bedrooms . Complaint handling.

Fortis Living Limited (202013567)

The complaint is about the landlord’s handling of: The resident’s reports of a faulty heating system and electrical issues. The associated complaint.

Hyde Housing Association Limited (202001828)

This complaint is about the landlord’s handling of: the resident’s request for an EWS1 form; the related complaint.

Lewisham Council (202102949)

The complaint is about the landlord’s handling the resident’s reports of various repair issues to the property including the heating and fencing.

London & Quadrant Housing Trust (202008433)

REPORT COMPLAINT 202008433 London & Quadrant Housing Trust 24 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]