Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Harlow District Council (202124816)

The complaint is about the landlord’s decision to recharge the resident for rectifying a blockage in her kitchen sink.

Housing For Women (202015827)

This complaint is about the landlord’s handling of: the resident’s reports of plumbing repairs and a leak into her hallway; the related complaint.

LiveWest Homes Limited (202112164)

The resident has complained about the landlord’s handling of: Reports of defects in the property. Concerns that the boundary to the site has allowed access to the property, and antisocial behaviour (ASB).

London & Quadrant Housing Trust (202014712)

The complaint is about the landlord’s response to the resident’s concerns about the block Right to Manage (RTM) company, an ‘estate separation agreement,’ and the impact on her lease.

London & Quadrant Housing Trust (202123742)

The complaint is about the landlord’s response to the resident’s reports about his front door.

Longhurst Group Limited (202111150)

The complaint is about: The landlord’s handling of the resident’s reports of noise and antisocial behaviour (ASB) from his neighbour. The landlord’s handling of the associated complaint.

Magenta Living (202125210)

The complaint concerns how the landlord handled the resident’s reports of a leak into his property.

Network Homes Limited (202100811)

The complaint concerns: The landlord’s handling of a leak into the property from upstairs. The landlord’s handling of the related complaint.

Newham Council (202107985)

The complaint is about the landlord’s response to the resident’s observations and queries, following the landlord’s Notices of Intention to enter into a Qualifying Long Term Agreement (‘QLTA’) for the Building Insurance Policy.

Newham Council (202113250)

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s complaint handling.