Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

Select tenure

Orders

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City of Doncaster Council (202005368)

The complaint is about the landlord’s decision to ask the resident to remove or reduce the height of their fence.

Cobalt Housing Limited (202124347)

The complaint is about the landlord’s handling of repairs to the resident’s patio doors.

Franklands Village Housing Association Limited (202124840)

The complaint is about the landlord’s decision to remove the resident’s porch enclosure and replace it with a canopy.

Notting Hill Genesis (202102134)

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.

Sovereign Housing Association Limited (202114767)

The complaint is about: The landlord’s handling of the resident’s reports of damp in the property. The landlord’s handling of the resident’s complaint.

Hackney Council (202106699)

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.

Home Group Limited (202111326)

The complaint is about the landlord’s handling of the resident’s concerns with the condition of his property.

London & Quadrant Housing Trust (202105951)

The complaint is about the landlord’s: Communication concerning fire safety issues in relation to the resident’s property. Complaints handling.

Metropolitan Thames Valley Housing (202009673)

The complaint concerns the landlord’s: Response to concerns raised by the resident regarding the condition of a communal fire alarm call unit.

Midland Heart Limited (202112571)

The complaint is about: The landlord’s administration of the resident’s rent account including arrears The landlord’s decision to offset his compensation against his rent account