The Guinness Partnership Limited (202127126)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.
The complaint concerns: The landlord’s handling of the resident’s reports of the return of damp and mould in the property. Delays replacing the front door. How the landlord responded to the resident’s pest reports.
The complaint is about the landlord’s response to the resident’s reports about: Painting works to the exterior of the property. A roof leak. Garden works. The height of his kitchen unit.
The complaint is about: The landlord’s handling of issues with the drainage system at the resident’s property. The landlord’s complaints handling.
This complaint is about the landlord’s: Response to a rat infestation at the property; Response to the resident’s related request to cover the property’s garden with flagstones; complaint handling.
The complaint is about the landlord’s response to issues raised by the resident after she returned to the property following a decant for repairs.
The complaint is about the landlord’s response to the resident’s request for an adaptation to his bathroom.
The complaint is about:
The complaint is about the landlord’s response to the resident’s: reports of a boiler leak; request for a combination (combi) boiler.
The complaint is about the landlord's response to the resident’s request for his garden fence to be replaced by it.