Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

Select complaint category

Outcome

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Tenure

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Orders

Select order

Muir Group Housing Association Limited (202127673)

The complaint is about the landlord’s handling of the gas safety check at the resident’s property.

Nottingham City Homes Registered Provider Limited (202015815)

The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp and mould in the property.

Peabody Trust (202107901)

The complaint is about the landlord’s handling of: The repairs to the resident’s roof. The resident’s request for compensation.

Southway Housing Trust (Manchester) Limited (202108884)

The complaint is regarding the resident’s: Request to be rehoused. Reports of noise nuisance and anti-social behaviour (ASB). This investigation has also considered: The landlord’s record keeping.

Stroud District Council (202107955)

The resident’s complaint is about the landlord’s handling of the aftermath of an accident at the property- in particular the landlord’s communication with the resident and its handling of access to the property and possible damage.

Thurrock Council (202118463)

The complaint is about the information provided to the resident concerning a repair which was charged to the resident.

A2Dominion Housing Group Limited (202123950)

The complaint is about the landlord’s handling of repairs to pavement slabs in a communal area outside the resident’s property.

Brentwood Borough Council (202122844)

The complaint concerns the landlord’s contractor renewing a section of the property’s concrete path in error.

Livv Housing Group (202125462)

The complaint is about the landlord’s handling of reports of damp and mould within the leaseholder’s property.

Portsmouth City Council (202120896)

The complaint is about the landlord’s response to the resident’s reports about items left in a communal garden.