All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) from a neighbour; handling of ASB reports made against the resident; decision to restrict the resident’s contact with its service; response to the resident’s reports of poor conduct and discriminatory behaviour by its staff. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord's response to the resident’s reports of a roof leak. The Ombudsman has considered the landlord’s complaint handling. The Ombudsman has considered the landlord’s record keeping.
The complaint is about the landlord’s: Handling of a waste pipe leak and follow-on works. Customer service and staff conduct. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about: The landlord's handling of the resident's reports of damp and mould. The landlord's handling of the resident's reports of wet room and boiler repairs. The landlord's complaint handling.
The complaint is about the landlord’s handling of: a boundary dispute. a dispute involving a garden wall and canopy. the subsequent complaint.
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) between 2015 and 2020. The landlord’s handling of the resident’s reports of ASB from 2021. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: Rehousing application. Reports of anti social behaviour (ASB). Formal complaint.
The complaint is about the landlord’s handling of: planned maintenance (replacement of kitchen, bathroom, central heating system and re-wiring). repairs to the central heating system. the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s: complaint handling. record keeping.
The complaint is about: The landlord’s response to the resident’s concerns about the temperature of the water and the water pressure. The associated complaint.
The complaint is about the landlords handling of the resident’s reports of antisocial behaviour (ASB).