Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

Select complaint category

Outcome

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Tenure

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Orders

Select order

LiveWest Homes Limited (202123960)

The complaint is about the landlord’s handling of the resident’s report of cigarette smoke entering her home from a neighbouring property via the communal area.

London & Quadrant Housing Trust (202109210)

This complaint is about the landlord’s handling of the resident’s queries regarding the building safety inspection at their property and their request for an ESW1 form.

Metropolitan Thames Valley Housing (202200206)

The complaint is about the resident’s receipt of arrears letters from the landlord, regarding payments to his service charge accounts.

Stafford & Rural Homes (202113034)

The complaint is about the landlord’s handling of the resident’s reports of a roof leak and follow-on works.

Yorkshire Housing Limited (202104766)

The complaint concerns the landlord’s: response to the resident’s reports of neighbours incorrectly storing their bins. response to reports of wider anti-social behaviour in the estate. handling of repairs to the guttering.

Ashford Borough Council (202123303)

The complaint is about the landlord’s response to the resident’s reports of a leak from the property above.

Clarion Housing Association Limited (202116449)

This complaint is about the landlord’s handling of: the resident’s reports of water ingress to his living room; the related complaint.

Gentoo Group Limited (202100778)

This complaint is about the landlord’s handling of the resident’s concerns about his district heating charge.

Hyde Housing Association Limited (202114528)

The complaint is about the landlord’s handling of repairs to the resident’s floorboards and the level of compensation offered. The Ombudsman has also considered the landlord’s record keeping.

Metropolitan Thames Valley Housing (202125396)

The complaint is about the length of time that the landlord took to restore power to the resident’s property and its response to his request for compensation for this.