Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Aspire Housing Limited (202119733)

The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in her property.

Lambeth Council (202012280)

This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; a warning letter it sent to the resident; the related complaint.

Places for People Group Limited (202127848)

The complaint is about: The landlord’s handling of the resident’s reports of leaks in her property The landlord’s response to her reports of damage to her burglar alarm

Southern Housing Group Limited (202114639)

The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) noise nuisance from her neighbour; response to the resident’s reports of noise caused by the building vibrating; complaint handling.

The Guinness Partnership Limited (202125458)

The complaint is about the landlord’s handling of the resident’s reports of his faulty boiler.

Hexagon Housing Association Limited (202101317)

The complaint is about the level of compensation offered in relation to the handling of the repair to the boiler and the related formal complaint.

Hyde Housing Association Limited (202122199)

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property.

Sanctuary Housing Association (202121641)

The complaint is about: The landlord’s handling of the resident’s reports of an overflow pipe leak. The landlord’s complaint handling.

Southern Housing Group Limited (202115817)

The complaint is about the landlord’s handling of the resident’s reports about a leak. The landlord’s associated complaints handling has also been investigated.

Wealden District Council (202108316)

The complaint is about the landlord’s: response to the resident’s enquiry regarding service charge invoices; complaints handling.