Islington Council (202200850)
The complaint is about: The landlord’s handling of the resident’s request for a replacement front door and frame. A welfare check. Information held on file The landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (202122952)
The complaint is about the landlord’s: response to the resident’s reports of damage to the bedroom window; complaints handling.
Sanctuary Housing Association (202100264)
The complaint is about: The landlord’s handling of the resident’s reports concerning the condition of the kitchen at her property. The landlord’s response to the resident’s request for the kitchen to be replaced.
South Tyneside Council (202124095)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request for priority banding for rehousing.
Wandle Housing Association Limited (202012550)
The complaint is about: The landlord’s handling of repairs at the resident’s property. The landlord's response to the resident’s assertion that his property was illegal and in breach of the Decent Homes Standard, the Building Act 1984, and unsafe in accordance with the Housing Health and Safety Rating System (HHSRS). The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Westminster City Council (202111322)
The complaint is about the landlord’s response to: The resident’s report of a leak at her property. The associated complaint.
Barnsley Metropolitan Borough Council (202015889)
The complaint is about the landlord’s response to the resident’s reports of it being at fault in relation to a collapsed ceiling .
Catalyst Housing Limited (202101599)
The complaint is about the landlord’s response to the resident’s reports about: Cleaning services not received. Repairs to the ventilation system. ASB in the communal areas. The complaint handling.
Hyde Housing Association Limited (202016984)
The complaint is about the landlord’s response to the resident’s reports about: Notification of a rent increase. Anti-Social Behaviour (ASB) from a neighbour. Fire Safety. The landlord’s associated complaints handling has also been investigated.
Islington and Shoreditch Housing Association Limited (202127482)
The landlord’s handling of the resident’s reports of anti-social behaviour.